PRIVACY POLICY
Marqesa Inc. - English version
This policy clearly describes Marqesa's principal personal-information practices while remaining general enough to adapt as service providers and platform features evolve.
TABLE OF CONTENTS
- Scope and accountability
- Information collected
- Sources of information
- Purposes of use
- Payments
- Delivery
- Cookies and similar technologies
- Sharing with sellers
- Service providers and third parties
- Consent and choices
- Legal disclosures and security
- Sale of personal information
- Retention and deletion
- Accuracy
- Security
- Privacy incidents
- Rights and requests
- Minimum age
- Changes
- Privacy questions and requests
Scope and accountability
Purpose
This Policy explains how Marqesa Inc. collects, uses, discloses, retains and protects personal information in connection with its marketplace, websites, accounts and services.
Accountability
Marqesa is responsible for personal information under its control and applies the requirements of applicable laws in Canada.
Information collected
Account and contact
Marqesa may collect names, email addresses, phone numbers, addresses, account identifiers, preferences and other information needed to manage the service.
Buyers
Information may include orders, delivery addresses, returns, refunds, claims, messages, reviews, favourites and interactions with the platform.
Sellers
Marqesa may collect information needed to identify and verify a seller or business, together with information related to the shop, products, orders and payouts.
Technical
Depending on features used, technical and usage data may be collected, including IP address, device, browser, logs, searches, viewed pages or products and interactions.
Sources of information
Directly
Information is collected when you create an account, place an order, open a shop, publish content, communicate or request support.
Automatically
Certain technical information may be collected automatically when you use the platform.
Service providers and third parties
Marqesa may receive necessary information from providers or third parties supporting payment, delivery, security, verification or service operation.
Purposes of use
Providing the service
Marqesa uses information to create and administer accounts, process orders, facilitate payments and deliveries, and manage returns, refunds, claims, messages and support.
Security and compliance
Information may be used to prevent fraud, verify activity, protect users, enforce rules and meet legal obligations.
Improvement
Marqesa may analyze service use to diagnose issues, improve the platform and develop features.
Personalization
Where permitted, certain usage information may be used to personalize search, recommendations or user experience.
Payments
Providers
Payments may be processed by one or more authorized providers. Marqesa may receive information needed to track a transaction without directly storing complete payment-card data.
Delivery
Necessary information
Information necessary to fulfil an order may be shared with the seller and relevant delivery partners.
Cookies and similar technologies
Use
Marqesa may use cookies and similar technologies for operation, security, preferences, usage measurement and, where permitted, certain personalization features.
Choices
Where law requires consent for a non-essential technology, Marqesa provides an appropriate way to manage that choice.
Sharing with sellers
Necessity
A seller receives information reasonably necessary to process, deliver and service an order.
Limitation
Sellers must not use this information for unauthorized purposes, sell it or use it to circumvent Marqesa.
Service providers and third parties
Functions
Marqesa may use service providers and third parties for functions such as payment, delivery, hosting, technology, maintenance, security, verification, analytics, communications or support.
Limitation
Marqesa seeks to limit information shared to what is reasonably necessary for the relevant function and to require appropriate protections where required.
Consent and choices
Consent
Where consent is required, Marqesa seeks to explain the relevant purpose in understandable terms and obtain the appropriate form of consent.
Withdrawal
Consent may be withdrawn where permitted by law, subject to consequences necessary to provide the service and meet legal obligations.
Legal disclosures and security
Law
Marqesa may use or disclose information where required or permitted by law, including in response to valid legal process or requests.
Protection
Information may also be used or disclosed where reasonably necessary to prevent fraud, protect safety, investigate a violation or defend legal rights.
Sale of personal information
Principle
Marqesa does not sell users' personal information for monetary consideration.
Retention and deletion
Period
Marqesa retains information for as long as reasonably necessary to provide services, manage transactions and disputes, prevent fraud and comply with legal, accounting or regulatory obligations.
Closed accounts
Closing an account does not necessarily result in immediate deletion of all information where retention remains necessary or permitted.
End of retention
When information is no longer needed, Marqesa applies appropriate deletion, destruction or anonymization measures where permitted.
Accuracy
Updates
Marqesa takes reasonable steps to keep information used for important purposes sufficiently accurate. Users must keep account and delivery information current.
Security
Measures
Marqesa applies reasonable administrative, technical and organizational safeguards proportionate to the sensitivity of information to reduce risks of loss, theft, unauthorized access, use or disclosure.
Access
Access to personal information should be limited to persons or providers who reasonably need it for their functions.
Limits
No system is entirely risk-free; Marqesa therefore does not represent its safeguards as an absolute guarantee.
Privacy incidents
Management
Marqesa assesses, contains and documents privacy incidents and makes notifications or reports required by law where applicable.
Rights and requests
Access and correction
Subject to legal exceptions, individuals may request access to personal information about them and correction of inaccurate or incomplete information.
Other rights
Individuals may exercise other rights granted by applicable laws, including certain consent choices or deletion requests where those rights apply.
Verification
Marqesa may take reasonable steps to verify identity before disclosing or changing information.
Minimum age
Users
Marqesa's transactional features are intended for persons at least 18 years old.
Changes
Updates
Marqesa may amend this Policy as its services, practices or obligations evolve. Appropriate notice is provided where a material change requires it.
Privacy questions and requests
Contact
Questions, complaints, access or correction requests, and other requests concerning personal information may be sent directly to Marqesa at [email protected] or through the contact form or service available on the website. Marqesa routes the request to the internal function responsible for handling it.